Terms of sale

PREAMBLE

 

These general terms and conditions of sale apply to all sales concluded on the website https://www.duogemma.com.

The website https://www.duogemma.com is a service of:

  • Located at: 32 rue de Paris, 92100 Boulogne-Billancourt

  • Email address: francois@duogemma.com

  • SIRET number: 99149238000019

 

ARTICLE 1 - PURPOSE

 

These conditions govern the sales of personalized goods (textiles, mugs, posters, and other accessories) by the Duogemma company.

 

ARTICLE 2 - PRICING

 

The prices of our products are indicated in euros (€) inclusive of all taxes (TTC). As a micro-enterprise benefiting from the basic VAT exemption, VAT is not applicable, in accordance with Article 293 B of the CGI (French General Tax Code).

 

ARTICLE 3 - ORDERS AND PERSONALIZATION

 

The customer selects and personalizes products on the website. It is the customer's responsibility to verify the accuracy of the information provided (dates, initials, spelling) before confirming their order. A preview is shown for informational purposes only. Slight variations in color or placement may exist on the final product.

 

ARTICLE 4 - PAYMENT

 

Confirming your order implies that you are obligated to pay the price indicated. Payments for your purchases are made by credit card via the secure Shopify Payments system or by PayPal.

 

ARTICLE 5 - RIGHT OF WITHDRAWAL AND RETURNS

 

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or that are clearly personalized. Consequently, no returns for a change of mind will be accepted.

However, our customers' satisfaction is our priority. If an item is received with a manufacturing defect, a printing error, or damage related to transport, the customer must contact customer service at contact@duogemma.com within 7 days of receipt, including a clear photograph of the issue. If the defect is confirmed, Duogemma undertakes to launch the production of a new item and reship it at its own expense, or to issue a full refund for the order if the customer prefers. It is not necessary to return the defective item.

 

ARTICLE 6 - DELIVERY

 

Products are delivered to the shipping address indicated during the ordering process. The times indicated on the website are average times, corresponding to the sum of the production time and the shipping time. Production and shipping are handled by our printing partner located in France.

 

ARTICLE 7 - INTELLECTUAL PROPERTY

 

All elements of the website https://www.duogemma.com (designs, logos, texts, photographs) are and remain the exclusive intellectual property of François Cartier's sole proprietorship. No one is authorized to reproduce, exploit, redistribute, or use any elements of the site, whether they are software, visual, or audio, even partially, without prior written agreement.

 

ARTICLE 8 - LIABILITY

 

The products offered comply with current French legislation. The Duogemma company cannot be held liable for non-compliance with the legislation of the country where the product is delivered. It is the customer's responsibility to check with local authorities regarding the possibility of importing or using the products they intend to order.

Furthermore, the Duogemma company cannot be held responsible for damages resulting from improper use of the purchased product. The photographs and texts illustrating the products presented are not contractual.

 

ARTICLE 9 - PERSONAL DATA

 

The Duogemma company commits to preserving the confidentiality of information provided by the buyer, which may be transmitted for the use of certain services. Any information concerning the buyer is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the user has a right to access, modify, and delete information concerning them. For more information, please see our privacy policy.